At Pepler O’Kennedy we are committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully and transparently.

Please read this privacy notice carefully to understand how we handle your personal information before you access or browse our website or provide your personal information to us.

What personal information we collect

We collect and process your personal information mainly to provide you with access to our services, to help us improve our offerings to you and for certain other purposes explained below.

The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose.

We collect information directly from you where you provide us with your personal details, for example when you purchase our services or when you submit enquiries to us or contact us. Where possible, we will inform you what information you are required to provide to us and what information is optional.

We also collect information about you from other sources as explained below.

Website usage information is collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information

We will use your personal information only for the purposes for which it was collected or agreed with you, for example:

• To provide our services to you, to carry out the transaction you requested and to maintain our relationship;
• To conduct credit reference searches or verification;
• To confirm and verify your identity or to verify that you are an authorised user for security purposes;
• For operational purposes, and where applicable, credit scoring and assessment and credit management;
• For the detection and prevention of fraud, crime, money laundering or other malpractice;
• For debt tracing or debt recovery;
• For statistical analysis;
• For audit and record keeping purposes;
• In connection with legal proceedings.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of services to you. We have agreements in place to ensure that they comply with these privacy terms.

We may share your personal information with, and obtain information about you, from third parties for the purposes listed above, for example credit reference and fraud prevention agencies, law enforcement agencies.

POC will not disclose your personal information to third parties, unless:

• we are permitted or required to do so by law;
• it is in the public interest to do so;
• it is necessary to protect the rights of POC; or
• you have expressly authorised POC to do so.

POC may from time to time use your personal information for statistical purposes. However, statistical data will not be linked to any identifiable individual.

POC has put controls in place to prevent unauthorised access to, modification or destruction of your personal information, whether accidental or deliberate. These controls are based on the requirements of the business and conform to commonly accepted industry standards as well as contractual and legal requirements.

Our Services

We may occasionally contact you to inform you of new services offered by POC. You will, however, always be given the opportunity to instruct us to remove your details from our mailing list.

Your rights

You have the right to:

• access your personal information;
• correct your personal information ask us.

How to contact us

If you have questions about this privacy notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the details provided under CONTACT US.

Amendments

POC reserves the right to amend this online privacy policy at any time by posting the amended policy on our website. Unless otherwise stated, the current version will apply each time you access our website.

INFORMATION REGULATOR

You have the right to complain to the Information Regulator, whose contact details are:

Information Regulator
Tel: 012 406 4818
Fax: 086 500 3351
Email: inforeg@justice.gov.za